Help center

We reply by email within 1–2 business days

Contact: [email protected]. For plans, renewals or payments, please contact your provider directly: in the app, open Account → Details → Support.

Quick start

Open Hido and pick your language, theme and country.
Choose Provider code, enter the code (for example abcvpn) and sign in; or choose Your own configuration and paste a link, scan a QR code or open a file.
Tap the connect button on Home. The first time, your system asks to add a VPN configuration: tap Allow.

Common issues

Can’t connect

Check on Home that your plan is active and has data left.
Open the Servers tab, tap Test latency and pick a server that answers.
On your account card, tap Update to download the latest configuration.
Try Settings → Advanced → Network check to see your speed and which services are reachable.

“Device limit reached”

Your plan limits the number of devices. Sign out on an old device, or ask your provider to remove one. Your device ID (HWID) is in Settings; tap it to copy.

Provider code not found

Check the spelling (lowercase, no spaces). You can also enter your provider’s website domain instead of the code.

Sending logs to support

Settings → Advanced → Logs → Copy or Export, then attach them to your email. Logs do not contain passwords.

Account and data

For providers

Want a provider code for your V2Board, Xboard or XiaoV2Board panel? Email [email protected] with your service name, panel address and support channel. Device limits, headers and modified panels are covered in the integration guide.