Provider code and account

Type one short code and Hido finds your provider. Signing in, seeing your plan, renewing and managing devices all happen right in the app.

What a provider code is

It is a short word your provider gives you along with your plan, for example abcvpn. Hido uses this code to find the provider’s server address, so you never paste links or remember domains.

• The code is lowercase, with no spaces.
• If you have no code, you can enter your provider’s website domain in the same field.
• Hido says Provider not found: check the spelling or ask your provider again.

Sign in

1. Type the code in the Provider code field and tap Continue.
2. Enter the Email and Password of the account you have with your provider, then tap Sign in.
3. Hido downloads your plan and the server list. Open the Home tab to connect.

Create an account and reset your password

• Don't have an account? Tap Sign up, then enter your email, a password (at least 8 characters) and the verification code sent to your email. The invite code is optional, unless your provider requires it.
• Forgot password? Enter the email you signed up with, tap Send code, then enter the verification code and a new password.
• Some providers require verification on their website. Hido then shows an Open website button; finish there, then come back to the app and sign in.

The account is between you and your provider. By creating an account, you agree to that provider’s terms of service.

See your plan and renew

Home shows your plan name, expiry date and data used. More detail is in the Account → Details tab:

Plan prices, payments and refunds are set by your provider. Hido does not collect money and does not process payments.

Update servers

In the Account tab, tap Update on the provider card to download the latest server list. Do this when your provider announces new servers or when an old server stops working.

Manage devices

Many plans limit the number of devices in use at the same time. In Account → Details → Devices you can see the devices signed in to this account.

• Remove device: that device is signed out, and it can sign in again later.
• Remove all devices: every device, including the one in your hand, is signed out.
• Hido says your plan has used up its allowed devices: remove an old device, then tap Update.

With some providers, devices are managed on their website. Your device ID (HWID) is in the Settings tab; tap it to copy when your provider asks for it.

Use more than one provider

In the Account tab, tap Add provider to add another code. The card labeled Active is the current provider; tap another card to switch.

Sign out and delete your account

• Sign out (Account → Details): removes this provider’s configuration from the device. Your account still exists, and you can sign in again at any time.
• Delete account: permanently deletes your account with the provider, including the plan, balance and history. Hido sends a 6-digit code to your email for you to confirm. Full steps are on the Delete account page.